Privacy Policy

1. Who this covers

This policy says what Logan Defense Systems Inc., Portsmouth, RI 02871 ("we", "us"), collects when you use PropertySitRep, where it goes, and what you can ask us to do with it. It covers the public site and the application. It applies alongside our Terms of Service.

2. What we collect

• Account details. Your name, email address, password (stored only as a hash), the product you chose, and your company profile — firm name, license number, address, phone, logo and banner — which prints on your reports.
• Your content. The properties, jobs and agreements you set up; the checklists, notes, findings, photographs, voice recordings and imported inspection documents you capture or upload; and the reports produced from them. This content may describe other people's property. Where a photograph was taken is collected only when your firm turns photo locations on, and is shown only in that firm's own reports.
• Billing records. Which plan you are on, how many reports you have produced, your invoices, and the identifiers Stripe gives us for your customer record and subscription. We never see or store your card number or bank account number; those go to Stripe directly.
• Service records. Sign-ins and sessions, the reports you send and to whom, and a record of each request made to our artificial intelligence providers (what kind of request, when, and its size, so that we can account for cost).
• Site analytics. On the public pages we use Cloudflare Web Analytics, which is cookieless and does not identify you; it counts page views and the page they came from. We set no advertising or tracking cookies. The application uses a sign-in token so you stay signed in, and nothing else.

3. What we do with it

We use your content to produce your reports and to show them to you and to whoever you send them to. We use account and billing details to run your account, bill you and answer you. We use service records to keep the service working, to account for costs, and to investigate misuse. We do not sell any of it and we do not use your content to advertise to anybody.

4. Who processes it for us

These companies handle your data on our behalf, each only for the purpose named, under their own terms and security:

• Cloudflare R2 stores your photographs, recordings, imported documents and report files.
• Anthropic (the Claude models) and Groq (Whisper transcription) are the artificial intelligence providers that read your notes, photographs, recordings and imported documents to write findings, transcribe voice notes, price repairs and draft report narratives. What is sent is what the report needs; it is not used to train their models. These are the only AI providers we use.
• Stripe takes payments, holds your card or bank details, and runs the billing portal.
• Postmark sends our transactional email: verification, password resets, and the reports you send to a client.
• Cloudflare Web Analytics counts visits to the public pages, without cookies.
• Our hosting and database providers, which run the application and store its database.

We disclose data otherwise only when the law requires it, or to protect the service or somebody's safety, and we will tell you unless we are not allowed to.

5. Where it is kept

Your data is stored and processed in the United States: the application, its database and its file storage run in US data centers, and the providers above process it there. If that ever changes, this policy will say so first.

6. The reports you send

When you send a report to a client, that person receives it by email and can open it at a link only they hold. The report carries your letterhead and the property's details. It is yours to decide what a report contains and who gets it.

7. How long we keep it

For as long as your account exists, so that the reports you filed stay available to you and to the people you sent them to. Billing records are kept as long as the law requires. When your account is deleted, its content and files are deleted within 30 days, including from backups as they cycle out.

8. Your choices

You can see and change your account and company details in the application. You can download any report. To have your account and everything in it deleted, email privacy@propertysitrep.com from the address on the account; we delete the account, its reports and its files within 30 days and confirm when it is done. You can ask us the same way for a copy of the data we hold about you, or to correct it. We answer within 30 days. Residents of states with privacy laws that give further rights may exercise them by the same route.

9. Security

Connections to the service are encrypted. Passwords are stored only as hashes. Files are stored in Cloudflare R2 and reached through the application, not by public address. Payment details never pass through our servers. No service is perfectly secure; if we learn of a breach affecting your data we will tell you as the law requires.

10. Children

The service is for professionals and is not directed at anybody under 18. We do not knowingly collect data from children.

11. Changes and contact

We may update this policy; the date at the top says when it last changed, and we will email you about a material change. Privacy questions and requests go to privacy@propertysitrep.com; anything else to support@propertysitrep.com. Logan Defense Systems Inc., Portsmouth, RI 02871.